Our customer feedback was that you all wanted the option for simplified updates. We get it, sometimes we just want our emails to get to the point already :). MantisHubs latest release includes some changes to email notifications that we’ve been looking forward to telling you about. Continue reading
Just another way to make your life easier, MantisHub has just rolled out single sign-on support for GitHub and Bitbucket accounts. We know you’ve been waiting for it and now it is a single click away to enable it for all users of your MantisHub! Continue reading
In the natural world the praying Mantis and the Grasshopper are not mates. In fact a grasshopper better run if it sees the Mantis coming :).
In our world however they are totally compatible. Using the Grasshopper phone service with your MantisHub is a great little plugin you can utilize. Continue reading
Kinda excited about this one! We’ve now re-invented our hugely popular email reporting functionality and it’s been reborn as our MantisHub Helpdesk!
Customers can email your MantisHub Helpdesk email address to report issues straight into your issue tracker. Your customers will be notified via email when issues are updated with public notes or if the issues are resolved, closed, or re-opened.
MantisHub’s latest update has a few hidden gems. One of our favorites is support for @ mentions to loop in your co-workers or customers into conversations around issues. This will triggering notifications that they are mentioned in issues or associated notes.
In line with what all the other cool services are doing (twitter, github, etc) you simply type @joe (where ‘joe’ is the username) in an issue summary, description or a note. Joe will be emailed the note with a link to the issue and content where they were referenced, providing context of what they are being asked to respond to.
The email notifications for mentions has a distinguished subject, so you won’t miss out on items that you need to action. The feature is also extra useful when mentioning someone that wouldn’t have otherwise even got a notification about your new note or issue.
For @ mentions to work for you team, you should follow these guidelines for usernames:
- Don’t use email addresses as usernames. Note that if you use a snappy & short username, login with their email address will still work!
- Don’t use spaces in user names.
More details in our KB article.
MantisHub have now rolled out some updates to our tags feature. Some of which our customers have asked for!
Tags are useful as another way to categorize your issues and with our latest update now you can: Continue reading
“Toggl’s time tracker is built for speed and ease of use. Time keeping with Toggl is so simple that you’ll actually use it.”
The folks at Toggl have created a simple and fast time tracking feature. For companies that need to match time spent against issues, projects and users, Toggl makes it super easy to record and report on time spent.
So MantisHub have just rolled out a new integration with Toggl to put this great tool at your fingertips. Simply install the Toggl chrome extension and you can now record your time when working on an issues with just a click. Continue reading
For those of you who have already signed up for a free trial, here’s a tip to get you going.
If you log into your new trial and head to your ‘My View’ page we have a little getting started video guide for first-time users. It covers the steps involved to get projects going and create issues.
If you’re tired of reading and you just want someone to tell you how to do it, we just put together a little walk-through video for you. Go ahead and check it out! Continue reading
We know you’ve probably got a long list of possible issue and bug trackers that you could use and may have already signed up for a bunch of trials. We want to help you out!
Now when you sign up for our free trial, you’ll automatically be subscribed to our 10-day email training program to walk you through everything you need to know to determine if MantisHub is for you. We’ll cover the basic getting started tasks, our great features and plugins, customization options and much more. You’ll also have the opportunity to take advantage of our special offers! Continue reading
MantisHub provides several possibilities for connecting with other systems. Whether it is through email reporting, CSV import/export, or through its API. Among these, the API is the most powerful and automation-friendly way to extend MantisHub.
So if you are a developer, the API will enable you to create great end-to-end scenarios. Whether it is to auto-create issues for build failures, crashes in production, or sending daily reports based on pre-defined filters.
To make this easier, we have created client libraries that provides an easy way to leverage the API. We’ve open sourced these libraries and made them available through our github organization.
Since MantisHub API is SOAP based webservice, it is also easy to auto-generate proxy clients for any language using the appropriate language specific tool chain.
So whatever integration or automation scenario you have in mind, checkout out our API.
The possibilities are endless…