MantisHub’s latest update has a few hidden gems. One of our favorites is support for @ mentions to loop in your co-workers or customers into conversations around issues. This will triggering notifications that they are mentioned in issues or associated notes.
In line with what all the other cool services are doing (twitter, github, etc) you simply type @joe (where ‘joe’ is the username) in an issue summary, description or a note. Joe will be emailed the note with a link to the issue and content where they were referenced, providing context of what they are being asked to respond to.
The email notifications for mentions has a distinguished subject, so you won’t miss out on items that you need to action. The feature is also extra useful when mentioning someone that wouldn’t have otherwise even got a notification about your new note or issue.
For @ mentions to work for you team, you should follow these guidelines for usernames:
- Don’t use email addresses as usernames. Note that if you use a snappy & short username, login with their email address will still work!
- Don’t use spaces in user names.
More details in our KB article.