Category: administration

Growing with you – MantisHub plans for all teams great and small.

With plans to fit all shapes and sizes, MantisHub can cater for your small, growing or large teams. Our fully hosted issue and bug tracking solution can meet your needs, whether you are just starting out or you need a large corporate-wide solution to support 1000 or more users. We can also offer enterprise-level on-premise solutions if you have policies requiring you to maintain an in-house MantisBT setup.

MantisHub hosted plans

MantisHub is primarily a hosted cloud-based solution provider based on open-source MantisBT with the added value of:

  • Access from anywhere: built on AWS infrastructure, you can be sure of speedy, reliable service wherever you are in the world and the security of your data.
  • No maintenance overhead: all server, software and feature updates are performed by our team as soon as they become available. And we do daily backups of your data.
  • Expert email support: our team of MantisBT experts are on hand to help with any issues or offer advice on best practises in setting up your system.
  • Customizations: are available to tailor your workflows to suit your specific processes.
  • MantisHub exclusive features and plugins: such as Helpdesk for integrated customer support ticketing, chat integrations, SSO with ID providers such as Google & Microsoft and much more!

With a lower overall cost of ownership, this is where you’ll get the biggest bang for your buck with less work for you. Check out our pricing page to see which plan suits you in terms of user numbers and desired features. We suggest you start with the Platinum plan which includes 30 users accounts, 10GB of data storage and includes most MantisHub features.

Platinum Plus – Volume discounted plans

Once you have exceeded 100 users in your MantisHub, it’s worth checking out our Volume discounted plans. Here we drop the price per user significantly with added discounts for annual plans plus larger storage allocations. If you head to our pricing page calculator, just plug-in your user numbers and we’ll suggest the best value plan for you. Or see the table below for full Platinum Plus options:

PlanUsersStorageMonthly PriceAnnual Price
Platinum 200up to 20020GB$275*$2,750*
Platinum 300up to 30030GB$300*$3,300*
Platinum 500up to 500250GB$350*$3,850*
Platinum 1000up to 1000100GB$500*$5,500*
pricing current Jul 2020. Subject to change.

Migrating your in-house MantisBT

MantisBT is free open source software that you would have installed, set up and maintained on your own servers and infrastructure. You will have had to rely on internal expertise or MantisBT online forums for any help or support.

If you currently run MantisBT in-house you can alleviate your maintenance load, tap into expert support, widen service availability and keep all your existing data and users. Purchase our migration program for quick, seamless relocation of your database to MantisHub to enjoy all the benefits listed above straight away. We highly recommend this path and our migrated customers, without exception, love the result! We also now offer hosting within the EU for those who need to retain their data within Europe to satisfy GDPR policies.

On-premise Enterprise plan

Some of our customers are required to keep data out of the cloud and maintain an in-house database due to corporate or industry policies. We now include in our offering, remote support services for these customers. Some items that can be included in your custom enterprise-level support solution are:

  • Software updates to bring your MantisBT to the latest release.
  • Migration of your MantisBT database to a new server.
  • Supported workflow customizations.
  • MantisHub hosted service for staging and testing.
  • Email support with access to our experienced team and to all our support documentation and video tutorials.
  • Setup of regular backups.

Drop an email to our team or book a consult to chat about your requirements.

Getting on the right plan

If you are new to MantisHub, you have plenty of time to test out all the functionality and features of MantisHub bug and issue tracking with our 14-day trial. Your setup in a minute or two with no obligations and no credit card needed. And when you’re ready, just add payment details and select the plan that fits your team size and feature needs.

Need a migration? It is so easy to move your legacy, in-house MantisBT across to MantisHub. Sign up for a trial and then email support to schedule a suitable weekend for your migration. Deliver your data on Friday afternoon and we get you up and running smoothly by Monday morning!

If you already have a MantisHub subscription, you can change your plan at any time via your billing portal. If you are near passing the 100 user mark, make sure to check out our Platinum Plus bulk user plans to take advantage of discounted user pricing for as little as 45c per user per month. If you have any issues at all, you can just reach out to our support team and they can help advise you on the right plan for you or help move you across.

Looking forward to having you onboard with us!

Scheduled issue creation with Recurring Tasks

Recurring tasks

MantisHub has just launched a super useful plugin exclusive for MantisHub customers to help you handle those regular ongoing tasks that every team has on their plate.

There is only so much information you can fit into a calendar reminder so having the added functionality of automatic creation of an issue that you can track through to completion, which includes any repetitive data and details, inherits default field values (e.g. priority or due dates), automatically assigned to the right person as well as triggering email notifications (or integrated with your chat application) to keep everyone in the loop is a huge bonus!

Available for Platinum and above plans, our Recurring tasks plugin allows you to set a schedule for automatic creation of issues with your desired settings.

Tasks can be set daily, weekly, monthly or annually and you can set a default description and assignment as well as restrict the number of times the task is created.

The use cases are endless. You can use it to automatically create issues and track tasks. such as:

  • annual service subscription renewals or performance appraisals
  • monthly reporting, invoicing, or payroll
  • weekly check on cloud consumption costs to avoid surprises.
  • daily dashboard and log checks

You know your system best and how recurring tasks can help in your workflow and business processes to improve efficiency. And to make sure those repetitive tasks (not always particularly popular) don’t get swept under the carpet.

Super flexible too. Once created, you can amend, re-assign, limit, disable or re-enable tasks as needed. Check out our support article for more details on how to turn it on and how it all works. 

Hope we’ve helped solve some of your work problems with the Recurring tasks plugin! If so, we’d love to hear from you! Tweet @mantishub and let us know what kind of automation you’ve set up with Recurring tasks. Or reach out to us at any time with your feedback.

 

Single Sign-on via Open ID Connect for Office 365, Google, Github and Bitbucket

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MantisHub team is excited to announce the release of Open ID federation support for single sign-on! With our AuthHub plugin, we provide open ID connect with multiple identity providers. Continue reading

Exporting User Information and Access

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If you’re already a MantisHub customer you know that having Mantis hosted rather than running it all yourself is a huge plus. Instant setup, no upgrade, maintenance or backups overhead and access from anywhere! You also get access to their excellent support team who can help out and listen to all your feedback. Continue reading

Your MantisHub Data at your fingertips

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The beauty of hosting with MantisHub is that you will never need to worry about the retention, accessibility or integrity of the data stored in your MantisHub issue tracking system.

All the advantages of cloud hosting are at your fingertips. Like logging into your system from any place or any machine securely.  No need to worry about the security of your servers or disaster recovery. MantisHub hosting is robust, reliable, and secure, with daily backups of your data. Continue reading

User Access and Team Collaboration in MantisHub

istock-business-users-chatting-animate

You will rarely be using MantisHub issue tracker in isolation. As long as you have an internet connection you can be on a remote island connected to MantisHub but I bet you won’t be the only one on. Hopefully you have a whole team of users, reporters, managers, stakeholders, collaborators that you can bring together to make your visions a reality. That’s the goal right? Continue reading

December ’15 updates

In December we rolled out a bunch of new updates including:

  • Using API Tokens to access MantisHub for enabling generation of tokens to be used by services and apps to connect to MantisHub without sharing user’s passwords.
  • Understanding Email Notifications via EventLog Plugin – often actual email notifications are different from administrators expectations due to MantisHub config or user preferences.  Installing this plugin helps administrators figure out the reason why users get or don’t get notified about a change.
  • Support for issue notes as a column that can be selected via Manage Columns.  The typical usage would be to export issue notes to CSV or Excel.
  • Support for exporting billing information to CSV or Excel, providing users with the ability to edit the information in Excel before sending to clients.
  • Custom field “required on resolve” wasn’t being enforced.
  • Disallow deletion / disabling of last administrator to make sure administrators can’t lock themselves out.
  • Fix for email notifications on update where email notifications on issue updates were not triggered when email notification configurations were overriden.
  • MantisTouch was updated with several fixes and improvements.

We would like to take this opportunity to wish all our users a Happy new year.  Best wishes for 2016.

Understanding Email Notifications via EventLog Plugin

Often users are not sure why user X did or didn’t receive an email notification about an action on issue Y.  We have added support for EventLog plugin which when installed helps answering this question by showing the action, its timestamp, who triggered the action, the high level description, and why users were added or removed from the notification list.

To install the plugin, administrators can go to Manage – Manage Plugins and click the install link next to the EventLog plugin.  This will start the process or recording such diagnostic information.  Once done, you can go to the same place and uninstall the plugin.

If the behavior is different than you expect, then it will likely be due to configuration or user preferences.  Feel free to contact support for help.

Here is a screenshot showing some sample output for the EventLog plugin that administrators can access by going to Manage – Event Log.

eventlog_screenshot

MantisHub Support Portal

We’ve just launched our new support portal to replace our blog and docs sections of our website.  The new support portal provides several benefits to our customers like:

Search – Search is now a core feature of our documentation, providing customers with the ability to easily find the answer to their questions.

Conversations – Customers can engage with contents, ask questions, provide feedback, etc.  This wasn’t easy before in the context of existing documentation.

Voting – Customers can thumbs up / down an article to give us feedback on whether they found it helpful or not.

Sharing to social networks – Customers can now easily share our blogs and articles to their preferred social networks including Facebook, Twitter, LinkedIn and Google+.

Support portal integration in in-app support – Our in-app support widget, which is now visible in the “Manage” section of your MantisHub, starts off with providing answers from our documentation which may answer the user’s questions right there.  If that is not the case, then the questions are sent to our support team that would then respond.

Reducing friction for publishing – With the new portal, we have simplified our process for publishing new content.  Hence, with that we should be publishing more content quicker, providing more customers with instant answers.

Let us know your thoughts about both the content and infrastructure.  We are always looking for ways to simplify our offering and get customers productive and focused on their projects.