Category: administration

MantisHub Support Portal

We’ve just launched our new support portal to replace our blog and docs sections of our website.  The new support portal provides several benefits to our customers like:

Search – Search is now a core feature of our documentation, providing customers with the ability to easily find the answer to their questions.

Conversations – Customers can engage with contents, ask questions, provide feedback, etc.  This wasn’t easy before in the context of existing documentation.

Voting – Customers can thumbs up / down an article to give us feedback on whether they found it helpful or not.

Sharing to social networks – Customers can now easily share our blogs and articles to their preferred social networks including Facebook, Twitter, LinkedIn and Google+.

Support portal integration in in-app support – Our in-app support widget, which is now visible in the “Manage” section of your MantisHub, starts off with providing answers from our documentation which may answer the user’s questions right there.  If that is not the case, then the questions are sent to our support team that would then respond.

Reducing friction for publishing – With the new portal, we have simplified our process for publishing new content.  Hence, with that we should be publishing more content quicker, providing more customers with instant answers.

Let us know your thoughts about both the content and infrastructure.  We are always looking for ways to simplify our offering and get customers productive and focused on their projects.

Upload your own logo to your MantisHub

We’ve just rolled out the ability for administrators to upload their company logo to their MantisHub.  This can be done as follows:

  1. – Prepare a logo image file in .png format with size less than 50K.  If image height greater than 80 pixels, it will be reduced to 80 pixels.
  2. Click “Manage” – “Manage Configuration” – “Logo”
  3. Select the file to upload and click “Upload”.
  4. Click the browser refresh button.

Any simple image editing tool can be used to change the logo file format and resize it while maintaining the aspect ratio.  For example, on Windows, Paint Brush (pbrush.exe) can be used to get the job done.

On demand backup support

In addition to our daily backups, we now offer MantisHub administrators the ability to create and download a backup of their data on demand.  This can be done as follows:

  1. Login as administrator
  2. Click “Manage” – “Backup”
  3. Click “Request Backup” button

This will create two backup files “database and configuration” file and “attachments” file.  Clicking on any of the links will download it via the browser.

Note that going back to the “Backup” page will show the last backup done.  Use the “Request Backup” to create a fresh one.

This feature is part of our commitment to make your data available to you at all times.

Introducing MantisHub – MantisBT as a Service

MantisBT has been known for being easy to setup across a variety of platforms due to it being a PHP app that is designed to reduce installation friction.  However, often users wanted a quicker way of getting started.  They didn’t want to worry about setting up a web server, installing MantisBT, managing it, doing backups, upgrades, and being on point to answer support questions.

As a first step, we offered one-click installs for MantisBT.  That helped customers to get started quicker, but they still had to worry about security patches, upgrades and support.

I’ve been working on making this better for a while, and I’m now happy to announce the launch of MantisHub.  MantisHub is for MantisBT what GitHub is for Git.  It is MantisBT as a service.  Allowing users to signup and be up and running in less then 1 minute.  They can then try MantisBT for a month and then decide whether they want to continue using it or not.  No credit card required until the end of the trial period.

MantisHub also offers MantisTouch for mobile access.  Allowing your users to get a mobile friendly interface when accessing your MantisBT instance from any modern phone.  Just visit http://yourmantishub.mantishub.com/m/ to get the MantisTouch interface.  This is a $100 value.

Through running MantisHub service, the experience of running MantisBT at scale will provide good insights and customer feedback loop that will translate into contributions to MantisBT open source project.