If you are like a good chunk of the world at the moment, you’re being responsible and staying home as much as possible to help prevent the spread of COVID-19. That means, of course, that many companies have mandated a work from home policy. Continue reading
The team at MantisHub are wishing you all stay safe in this troubled COVID-19 riddled time. And like you, we’re carrying on as best we can. There are still issues to resolve and bugs to fix and we’re here to help.
The MantisHub team have not been idle and the latest release includes some noteworthy changes, in particular in the area of attachments. Here are two additions, that we’re pretty sure you’ll be excited about. Continue reading
If you’re already a MantisHub customer you know that having Mantis hosted rather than running it all yourself is a huge plus. Instant setup, no upgrade, maintenance or backups overhead and access from anywhere! You also get access to their excellent support team who can help out and listen to all your feedback. Continue reading
MantisHub, like thousands of companies out there servicing EU citizens, have been preparing for the new EEA legislation around data privacy aka General Data Protection Regulation (GDPR). Continue reading
Have you ever needed to let all your MantisHub users know about something? Perhaps a new process or procedure? Remind your reporters to make sure they include that vital information when they create issues. Running a customer survey? New release? Flag to the team to check out the Changelog. Let everyone know (or maybe just your project team ; ) ) about Friday drinks. I’m sure you can think of a heap more. Continue reading
The main goal of issue tracking is to capture issues and drive them all the way to closure. A ticket is reported and our aim is to have it fixed or resolved and then close it off. Of course, each issue needs to progress through several stages before it reaches it’s final resting place and it’s important to clearly define your overall process for issue tracking and then to align this with the status at which an issue can be placed in at any particular point. This typically refers to your issue life-cycle. Continue reading