Category: Setting Up

Growing with you – MantisHub plans for all teams great and small.

With plans to fit all shapes and sizes, MantisHub can cater for your small, growing or large teams. Our fully hosted issue and bug tracking solution can meet your needs, whether you are just starting out or you need a large corporate-wide solution to support 1000 or more users. We can also offer enterprise-level on-premise solutions if you have policies requiring you to maintain an in-house MantisBT setup.

MantisHub hosted plans

MantisHub is primarily a hosted cloud-based solution provider based on open-source MantisBT with the added value of:

  • Access from anywhere: built on AWS infrastructure, you can be sure of speedy, reliable service wherever you are in the world and the security of your data.
  • No maintenance overhead: all server, software and feature updates are performed by our team as soon as they become available. And we do daily backups of your data.
  • Expert email support: our team of MantisBT experts are on hand to help with any issues or offer advice on best practises in setting up your system.
  • Customizations: are available to tailor your workflows to suit your specific processes.
  • MantisHub exclusive features and plugins: such as Helpdesk for integrated customer support ticketing, chat integrations, SSO with ID providers such as Google & Microsoft and much more!

With a lower overall cost of ownership, this is where you’ll get the biggest bang for your buck with less work for you. Check out our pricing page to see which plan suits you in terms of user numbers and desired features. We suggest you start with the Platinum plan which includes 30 users accounts, 10GB of data storage and includes most MantisHub features.

Platinum Plus – Volume discounted plans

Once you have exceeded 100 users in your MantisHub, it’s worth checking out our Volume discounted plans. Here we drop the price per user significantly with added discounts for annual plans plus larger storage allocations. If you head to our pricing page calculator, just plug-in your user numbers and we’ll suggest the best value plan for you. Or see the table below for full Platinum Plus options:

PlanUsersStorageMonthly PriceAnnual Price
Platinum 200up to 20020GB$275*$2,750*
Platinum 300up to 30030GB$300*$3,300*
Platinum 500up to 500250GB$350*$3,850*
Platinum 1000up to 1000100GB$500*$5,500*
pricing current Jul 2020. Subject to change.

Migrating your in-house MantisBT

MantisBT is free open source software that you would have installed, set up and maintained on your own servers and infrastructure. You will have had to rely on internal expertise or MantisBT online forums for any help or support.

If you currently run MantisBT in-house you can alleviate your maintenance load, tap into expert support, widen service availability and keep all your existing data and users. Purchase our migration program for quick, seamless relocation of your database to MantisHub to enjoy all the benefits listed above straight away. We highly recommend this path and our migrated customers, without exception, love the result! We also now offer hosting within the EU for those who need to retain their data within Europe to satisfy GDPR policies.

On-premise Enterprise plan

Some of our customers are required to keep data out of the cloud and maintain an in-house database due to corporate or industry policies. We now include in our offering, remote support services for these customers. Some items that can be included in your custom enterprise-level support solution are:

  • Software updates to bring your MantisBT to the latest release.
  • Migration of your MantisBT database to a new server.
  • Supported workflow customizations.
  • MantisHub hosted service for staging and testing.
  • Email support with access to our experienced team and to all our support documentation and video tutorials.
  • Setup of regular backups.

Drop an email to our team or book a consult to chat about your requirements.

Getting on the right plan

If you are new to MantisHub, you have plenty of time to test out all the functionality and features of MantisHub bug and issue tracking with our 14-day trial. Your setup in a minute or two with no obligations and no credit card needed. And when you’re ready, just add payment details and select the plan that fits your team size and feature needs.

Need a migration? It is so easy to move your legacy, in-house MantisBT across to MantisHub. Sign up for a trial and then email support to schedule a suitable weekend for your migration. Deliver your data on Friday afternoon and we get you up and running smoothly by Monday morning!

If you already have a MantisHub subscription, you can change your plan at any time via your billing portal. If you are near passing the 100 user mark, make sure to check out our Platinum Plus bulk user plans to take advantage of discounted user pricing for as little as 45c per user per month. If you have any issues at all, you can just reach out to our support team and they can help advise you on the right plan for you or help move you across.

Looking forward to having you onboard with us!

Boost your team’s work from home productivity with MantisHub

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If you are like a good chunk of the world at the moment, you’re being responsible and staying home as much as possible to help prevent the spread of COVID-19. That means, of course, that many companies have mandated a work from home policy. Continue reading

Single Sign-on via Open ID Connect for Office 365, Google, Github and Bitbucket

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MantisHub team is excited to announce the release of Open ID federation support for single sign-on! With our AuthHub plugin, we provide open ID connect with multiple identity providers. Continue reading

Exporting User Information and Access

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If you’re already a MantisHub customer you know that having Mantis hosted rather than running it all yourself is a huge plus. Instant setup, no upgrade, maintenance or backups overhead and access from anywhere! You also get access to their excellent support team who can help out and listen to all your feedback. Continue reading

TestLodge integration with MantisHub

Testlodge Integration

Some of you Mantis users out there are most likely in need or already using a test case management tool to pickup any bugs in your software product. You may be thinking “How useful would it be to have my issue tracker and test case manager work together!” Well, there are a number of test case managers out there that do advertise integration with Mantis and their instruction are available for you to test out. Continue reading

User Access and Team Collaboration in MantisHub

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You will rarely be using MantisHub issue tracker in isolation. As long as you have an internet connection you can be on a remote island connected to MantisHub but I bet you won’t be the only one on. Hopefully you have a whole team of users, reporters, managers, stakeholders, collaborators that you can bring together to make your visions a reality. That’s the goal right? Continue reading

MantisHub Helpdesk – email reporting reborn

Kinda excited about this one! We’ve now re-invented our hugely popular email reporting functionality and it’s been reborn as our MantisHub Helpdesk!

Customers can email your MantisHub Helpdesk email address to report issues straight into your issue tracker. Your customers will be notified via email when issues are updated with public notes or if the issues are resolved, closed, or re-opened.

EmailedIssue Continue reading

Walking you Through Getting Started

For those of you who have already signed up for a free trial, here’s a tip to get you going.

If you log into your new trial and head to your ‘My View’ page we have a little getting started video guide for first-time users. It covers the steps involved to get projects going and create issues.

If you’re tired of reading and you just want someone to tell you how to do it, we just put together a little walk-through video for you. Go ahead and check it out! Continue reading

Email Training Course

We know you’ve probably got a long list of possible issue and bug trackers that you could use and may have already signed up for a bunch of trials. We want to help you out!

Now when you sign up for our free trial, you’ll automatically be subscribed to our 10-day email training program to walk you through everything you need to know to determine if MantisHub is for you. We’ll cover the basic getting started tasks, our great features and plugins, customization options and much more.  You’ll also have the opportunity to take advantage of our special offers! Continue reading

Turbo charge your team’s productivity with MantisHub. Get going in less than 2 Minutes.

For some companies a simple bug tracking tool without the hassle and complexity of installing, maintaining and supporting it in-house is the best fit. Some companies just want to get up and running now, while keeping their team focused on their business!  If a cloud solution is the best fit for you, take a look at MantisHub.

Utilizing the great features and usability of the highly popular MantisBT, MantisHub offers a bug and issue tracking software service solution so you can avoid the setup and maintenance overhead.

When you sign up with MantisHub for your issue tracking needs, what you’ll get is: Continue reading