Turbo charge your team’s productivity with MantisHub. Get going in less than 2 Minutes.

For some companies a simple bug tracking tool without the hassle and complexity of installing, maintaining and supporting it in-house is the best fit. Some companies just want to get up and running now, while keeping their team focused on their business!  If a cloud solution is the best fit for you, take a look at MantisHub.

Utilizing the great features and usability of the highly popular MantisBT, MantisHub offers a bug and issue tracking software service solution so you can avoid the setup and maintenance overhead.

When you sign up with MantisHub for your issue tracking needs, what you’ll get is: Continue reading

December ’15 updates

In December we rolled out a bunch of new updates including:

  • Using API Tokens to access MantisHub for enabling generation of tokens to be used by services and apps to connect to MantisHub without sharing user’s passwords.
  • Understanding Email Notifications via EventLog Plugin – often actual email notifications are different from administrators expectations due to MantisHub config or user preferences.  Installing this plugin helps administrators figure out the reason why users get or don’t get notified about a change.
  • Support for issue notes as a column that can be selected via Manage Columns.  The typical usage would be to export issue notes to CSV or Excel.
  • Support for exporting billing information to CSV or Excel, providing users with the ability to edit the information in Excel before sending to clients.
  • Custom field “required on resolve” wasn’t being enforced.
  • Disallow deletion / disabling of last administrator to make sure administrators can’t lock themselves out.
  • Fix for email notifications on update where email notifications on issue updates were not triggered when email notification configurations were overriden.
  • MantisTouch was updated with several fixes and improvements.

We would like to take this opportunity to wish all our users a Happy new year.  Best wishes for 2016.

MantisTouch v1.3.3 released

A new release of MantisTouch has been published with following improvements.

Features

  • Support date custom field

Fixes

  • mcrypt_encrypt(): Key of size 9 not supported by this algorithm
  • Users get treated as readonly if they login with wrong username case
  • Add wsdl file locally to avoid hangs and improve performance vs loading it remotely

Localization

  • Added German localization
  • Added Dutch localization
  • Some UI strings were not localized

MantisHub users already got the update.  Others can download it from the same URL they got at purchase.

All MantisTouch v1.2.0 users are encouraged to upgrade by downloading new package and copying over existing installation.  For instances older than v1.2.0, checkout the v1.2.0 release post for upgrade instructions.

Understanding Email Notifications via EventLog Plugin

Often users are not sure why user X did or didn’t receive an email notification about an action on issue Y.  We have added support for EventLog plugin which when installed helps answering this question by showing the action, its timestamp, who triggered the action, the high level description, and why users were added or removed from the notification list.

To install the plugin, administrators can go to Manage – Manage Plugins and click the install link next to the EventLog plugin.  This will start the process or recording such diagnostic information.  Once done, you can go to the same place and uninstall the plugin.

If the behavior is different than you expect, then it will likely be due to configuration or user preferences.  Feel free to contact support for help.

Here is a screenshot showing some sample output for the EventLog plugin that administrators can access by going to Manage – Event Log.

eventlog_screenshot

Using API Tokens to access MantisHub

API tokens provide users with more control, convenience, visibility and security when providing other services and apps access to their MantisHub.

Here are some of the benefits of API tokens compared to use of passwords:

  • Tokens are 32 characters long and cryptographically secure, hence, they are much more secure than user passwords.
  • Tokens are generated by MantisHub, hence, they are not going to be shared passwords with any other internet services that the users use.
  • Users have visibility on when each token was last used to access MantisHub.
  • Users can revoke one of the tokens without impacting others.  Hence, can selectively deny access to specific services.
  • Users can change their passwords without affecting the validity of the API tokens.

Users can generate API tokens via their My Account – API tokens.  The tokens are only displayed once and should be used for one integration.  The tokens can be passed in the password field when calling the MantisHub SOAP APIs.  Note that it can’t be used to login via the MantisHub login page.

MantisHub Web App Shortcuts

For Windows and Linux users Chrome and IE now have features that allow you to add web applications to your taskbar or start menu so that you can launch your web app straight from your desktop rather than having to open it through your browser.

This could be really useful to use with your MantisHub. It means you won’t have to open your browser and enter your MantisHub address and credentials every time you need to access it. Continue reading

HipChat users can now connect it to MantisHub

hipchat_logo

In addition to Slack integration we have recently released, today we are announcing the support for HipChat.  HipChat is persistent, searchable, and loaded with goodies: video calling, screen sharing, and the security your IT team craves.

Setup HipChat Plugin in MantisHub

Setting up HipChat integration with MantisHub is pretty easy.  Start with installing the HipChat plugin by going to Manage – Manage Plugins and click install button next to the HipChat plugin.

hipchat_install

Create Room API token from HipChat

Start with creating an API token in HipChat and use the provided token and room name to include the MantisHub plugin settings.   Go to the Rooms page and select the room you want to link a project to.

hipchat-manage-rooms

Select the Tokens page for the room you have selected.

hipchat-manage-room

 

Create a room token to be used by MantisHub, so set the label to “MantisHub”.

hipchat-room-create-token

 

Copy the the room token to paste it into MantisHub HipChat configuration

hipchat-room-token

Set the Room Token in MantisHub HipChat Plugin

Go to Manage – Manage Plugins – HipChat and set the room name (case sensitive) and room token for each of the projects that should send notifications to the room we just created a token for.  If room/token not set for a project, then no HipChat notifications will be generated for that project.

hipchat-mantishub-plugin-config

MantisHub / HipChat integration is all set

Here is a test message generated by “Update and Test” from the HipChat plugin configuration.

hipchat-mantishub-plugin-test

Here is a sample notification when an issue is created:

hipchat-create-issue-notification

Here is a sample notification when an issue is assigned by a user to themselves.

hipchat-pickup-issue-notification

 

Commenting on Issues via Email Released as Preview

We have just rolled out the preview version of the “reply to comment” feature.  Responding to MantisHub notifications is now as simple as replying from within your favorite email client.  Such replies will be added as comments/notes on the issue.

It is also very easy to involve others in the conversations by just adding them to the to/cc field of the reply.  This way as email participants are having the conversations, the conversation messages are being recorded on the issue.

For more details about the feature checkout the feature documentation.

Looking forward for your feedback.