Category: features

Express yourself with Markdown

Laptop and cup of coffee with flower on desk

Markdown support has just been introduced in MantisHub with our latest release. We chose to implement markdown to provide a simple way for our users to format their text within issue notes and descriptions. Markdown uses simple markup that gets translated into HTML so you can display formatted text in MantisHub. Continue reading

MantisHub Helpdesk – email reporting reborn

Kinda excited about this one! We’ve now re-invented our hugely popular email reporting functionality and it’s been reborn as our MantisHub Helpdesk!

Customers can email your MantisHub Helpdesk email address to report issues straight into your issue tracker. Your customers will be notified via email when issues are updated with public notes or if the issues are resolved, closed, or re-opened.

EmailedIssue Continue reading

Grab your team’s attention with @mentions

MantisHub’s latest update has a few hidden gems. One of our favorites is support for @ mentions to loop in your co-workers or customers into conversations around issues. This will triggering notifications that they are mentioned in issues or associated notes.

mention1

In line with what all the other cool services are doing (twitter, github, etc) you simply type @joe (where ‘joe’ is the username) in an issue summary, description or a note. Joe will be emailed the note with a link to the issue and content where they were referenced, providing context of what they are being asked to respond to.

mention_email

The email notifications for mentions has a distinguished subject, so you won’t miss out on items that you need to action.  The feature is also extra useful when mentioning someone that wouldn’t have otherwise even got a notification about your new note or issue.

Great right!?

For @ mentions to work for you team, you should follow these guidelines for usernames:

  • Don’t use email addresses as usernames. Note that if you use a snappy & short username, login with their email address will still work!
  • Don’t use spaces in user names.

More details in our KB article.

Using Toggl for time tracking? It just got better!

 

toggl_logo “Toggl’s time tracker is built for speed and ease of use. Time keeping with Toggl is so simple that you’ll actually use it.”

The folks at Toggl have created a simple and fast time tracking feature. For companies that need to match time spent against issues, projects and users, Toggl makes it super easy to record and report on time spent.

So MantisHub have just rolled out a new integration with Toggl to put this great tool at your fingertips. Simply install the Toggl chrome extension and you can now record your time when working on an issues with just a click. Continue reading