mantisbt – MantisHub

Pages + Issue Tracking + Helpdesk = The Dream Team for Success

Today, we are up-leveling MantisHub Team Collaboration with Integrated Wiki, Issue Tracking, and Helpdesk solutions. We’re excited to announce the release of MantisHub Pages! This integrated Markdown Wiki combines the power of a collaborative wiki platform with robust issue tracking and helpdesk capabilities, creating a unified solution that will transform how your team works.

The Power of Integration: Why Pages, Issue Tracking, and Helpdesk Work Better Together

In today’s fast-paced environment, teams need more than just a tool to track issues; they need a dynamic space where knowledge is easily accessible, decisions are documented, and everyone is on the same page. That’s where MantisHub Pages comes in. We call it the “We Space” for your team.

MantisHub Pages is an advanced markdown wiki tool that enables teams to create and collaborate on content all in one place. When integrated with issue tracking, this tool becomes even more powerful:

Internal Knowledge Base: You can link issues to detailed documentation, meeting notes, project plans, and more. This centralizes all the information your team needs, reducing the time spent searching for context and ensuring everyone can access the most up-to-date information.
Support Knowledge Sharing: Support agents can leverage Pages’ articles to help address customer inquiries and find answers faster. Additionally, agents can contribute to the knowledge base, ensuring that the most common questions are documented and easily accessible.
Software Development: Developers can create detailed technical documentation, link it to relevant issues, and track the project’s progress. This ensures that everyone, from engineers to stakeholders, understands the project’s direction and decisions made along the way.
Project Management: Project Managers can use Pages to document project plans, timelines, and milestones. By linking these directly to issues, they can track progress and adjust plans in real-time, ensuring that the project stays on course.
Enhanced Collaboration: MantisHub’s issue tracking is designed to help teams manage their work efficiently. When you add Pages to the mix, team members can collaborate on requirements, write specs, and document decisions directly linked to the issues in MantisHub. This seamless collaboration ensures that all team members, whether developers, designers, or project managers, are aligned and informed.
Streamlined Processes: Pages article content can be turned into actionable tasks. For example, a detailed product spec in Pages can be broken down into issues, ensuring no details are missed, and the workflow is smooth from planning to execution.

A Unified Solution for Team Success

Integrating Pages, Issue Tracking, and Helpdesk is more than just a set of tools; it’s a comprehensive solution that empowers teams to work smarter, collaborate better, and achieve more. By bringing together a wiki, issue tracking, and helpdesk, we’ve created a platform where knowledge flows seamlessly, work is managed efficiently, and teams can focus on what they do best.

We’re thrilled to bring Pages to MantisHub users and can’t wait to see how your team will use it to drive success. If you’re ready to take your team’s collaboration to the next level, explore MantisHub Pages today!

Check out our knowledge base for more details.

Tracking Time in MantisHub

Whatever your business may be, keeping a record of the time that members of your team spend on your project tasks or issues can help in many areas, providing data to help with developing efficient, cohesive workflows for your business tasks. It’s also necessary where businesses have specific business needs to track time spent against tasks within your organization. There can be several reasons you need your team to record any time spent on their tasks.

Where clients are charged based on tracked hours spent on client services.
Managers and supervisors are required to regularly report on the efficiency of teams and measure performance.
Planners need to predict resource needs for future projects by identifying bottlenecks or high demand areas.

So among our many handy features and integrations, MantisHub have a few options to address your task time-tracking needs.

In-built MantisHub time tracker

Setup is easy: The easiest way to start tracking time is to turn on the in-built time tracking feature within MantisHub. Turning it on just requires a simple line of configuration and straight away you’ll be able to enter time details in your issues and run reports on time spent on issues. Full setup instructions can be found in our Setting up Time Tracking support article.

Enter time manually or automatically: Once enabled, your team can record time spent on the issue as part of issue updates. You can either enter these details manually, or enable the stop watch feature. With the stop watch feature you can just click the start button when you begin working on a task and stop when you’re done, to record time spent automatically.

Report on time spent: When you turn on time tracking, you’ll notice a new menu item on the left hand main menu where managers can run reports on tracked time within a project for any specified period. Project management and resource planning is easier with the ability to view just how much time your team is spending within each area. It’s also great for client chargeback as you also have the option to turn on time tracking billing. This feature allows you to specify a hourly cost for time spent and total cost per task will be calculated and displayed in your report!

For more information on using MantisHub’s in-built time tracking feature, check out this article or sign up for a free MantisHub trial to test it out.

Time Tracking Integrations

If you already use a dedicated time tracking service in your organization and want to tap into existing functionality, MantisHub offers integrations with several third-party time tracking services. Using browser (e.g. Google Chrome or Microsoft Edge) extensions, you can connect MantisHub to:

Toggl – Install the Toggl extension here.

TimeCamp – Install the TimeCamp extension here.

Once installed, you’ll see a timer button when you head into your MantisHub issues. Just click, and time starts recording in your third party application. These integrations also import MantisHub project and issue information. So you can automatically populate fields such as task name, description and project!

So there are a few options for you to go ahead and try out! If you do have any other application that you prefer to use for time tracking, you can always reach out to your provider to request an integration with MantisHub or reach out to our team. We’re happy to work with them to provide a solution for you.

Growing with you – MantisHub plans for all teams great and small.

With plans to fit all shapes and sizes, MantisHub can cater for your small, growing or large teams. Our fully hosted issue and bug tracking solution can meet your needs, whether you are just starting out or you need a large corporate-wide solution to support 1000 or more users. We can also offer enterprise-level on-premise solutions if you have policies requiring you to maintain an in-house MantisBT setup.

MantisHub hosted plans

MantisHub is primarily a hosted cloud-based solution provider based on open-source MantisBT with the added value of:

Access from anywhere: built on AWS infrastructure, you can be sure of speedy, reliable service wherever you are in the world and the security of your data.
No maintenance overhead: all server, software and feature updates are performed by our team as soon as they become available. And we do daily backups of your data.
Expert email support: our team of MantisBT experts are on hand to help with any issues or offer advice on best practises in setting up your system.
Customizations: are available to tailor your workflows to suit your specific processes.
MantisHub exclusive features and plugins: such as Helpdesk for integrated customer support ticketing, chat integrations, SSO with ID providers such as Google & Microsoft and much more!

With a lower overall cost of ownership, this is where you’ll get the biggest bang for your buck with less work for you. Check out our pricing page to see which plan suits you in terms of user numbers and desired features. We suggest you start with the Platinum plan which includes 30 users accounts, 10GB of data storage and includes most MantisHub features.

Platinum Plus – Volume discounted plans

Once you have exceeded 100 users in your MantisHub, it’s worth checking out our Volume discounted plans. Here we drop the price per user significantly with added discounts for annual plans plus larger storage allocations. If you head to our pricing page calculator, just plug-in your user numbers and we’ll suggest the best value plan for you. Or see the table below for full Platinum Plus options:

Plan	Users	Storage	Monthly Price	Annual Price
Platinum 200	up to 200	20GB	$300*	$3,200*
Platinum 300	up to 300	30GB	$375*	$3,800*
Platinum 500	up to 500	250GB	$425*	$4,500*
Platinum 1000	up to 1000	100GB	$600*	$6,300*

pricing current Jul 2024. Subject to change.

Migrating your in-house MantisBT

MantisBT is free open source software that you would have installed, set up and maintained on your own servers and infrastructure. You will have had to rely on internal expertise or MantisBT online forums for any help or support.

If you currently run MantisBT in-house you can alleviate your maintenance load, tap into expert support, widen service availability and keep all your existing data and users. Purchase our migration program for quick, seamless relocation of your database to MantisHub to enjoy all the benefits listed above straight away. We highly recommend this path and our migrated customers, without exception, love the result! We also now offer hosting within the EU for those who need to retain their data within Europe to satisfy GDPR policies.

On-premise Enterprise plan

Some of our customers are required to keep data out of the cloud and maintain an in-house database due to corporate or industry policies. We now include in our offering, remote support services for these customers. Some items that can be included in your custom enterprise-level support solution are:

Software updates to bring your MantisBT to the latest release.
Migration of your MantisBT database to a new server.
Supported workflow customizations.
MantisHub hosted service for staging and testing.
Email support with access to our experienced team and to all our support documentation and video tutorials.
Setup of regular backups.

Drop an email to our team or book a consult to chat about your requirements.

Getting on the right plan

If you are new to MantisHub, you have plenty of time to test out all the functionality and features of MantisHub bug and issue tracking with our 14-day trial. Your setup in a minute or two with no obligations and no credit card needed. And when you’re ready, just add payment details and select the plan that fits your team size and feature needs.

Need a migration? It is so easy to move your legacy, in-house MantisBT across to MantisHub. Sign up for a trial and then email support to schedule a suitable weekend for your migration. Deliver your data on Friday afternoon and we get you up and running smoothly by Monday morning!

If you already have a MantisHub subscription, you can change your plan at any time via your billing portal. If you are near passing the 100 user mark, make sure to check out our Platinum Plus bulk user plans to take advantage of discounted user pricing for as little as 45c per user per month. If you have any issues at all, you can just reach out to our support team and they can help advise you on the right plan for you or help move you across.

Looking forward to having you onboard with us!

Boost your team’s work from home productivity with MantisHub

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If you are like a good chunk of the world at the moment, you’re being responsible and staying home as much as possible to help prevent the spread of COVID-19. That means, of course, that many companies have mandated a work from home policy. Continue reading “Boost your team’s work from home productivity with MantisHub”

MantisHub – Improvements to Attachments

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The team at MantisHub are wishing you all stay safe in this troubled COVID-19 riddled time. And like you, we’re carrying on as best we can. There are still issues to resolve and bugs to fix and we’re here to help.

The MantisHub team have not been idle and the latest release includes some noteworthy changes, in particular in the area of attachments. Here are two additions, that we’re pretty sure you’ll be excited about. Continue reading “MantisHub – Improvements to Attachments”

MantisHubs Sweet Filter Updates!

FilterUpdate

I don’t know about you but, I spend a lot of my time in the MantisHub ‘View Issues’ page when I want to find the issue or issues I need. ‘My View’ dashboard is great for showing me what I need to prioritize and what’s going on at the moment. But when it comes to getting the whole picture, the background, requirements and other related information, I jump onto the View Issues page. I’ve added custom fields to my projects and set them to appear in my filter as a search field. I extensively use tags to help me find what I need. And my saved filters are invaluable. I have a very special relationship with my MantisHub filter so I was super excited to see the new improvements. Continue reading “MantisHubs Sweet Filter Updates!”