In the natural world the praying Mantis and the Grasshopper are not mates. In fact a grasshopper better run if it sees the Mantis coming :).
In our world however they are totally compatible. Using the Grasshopper phone service with your MantisHub is a great little plugin you can utilize.
Grasshopper lets you set up one or more phone numbers and extensions for your business. You can have extensions such as 1 for Sales, 2 for support and direct extensions to talk to an individual team member. These extensions forward onto real numbers or to voicemails and the voicemails can be setup to be emailed to an address of your choice.
Now this is where MantisHub comes into play. Couple Grasshoppers ability to email your voicemails with MantisHub Helpdesk for email reporting and you can capture your customer communications as an issue directly into the right project in your bug tracker!
Voicemails are sent with text transcriptions that are plugged into your issue description as well as attaching the recording as an mp3 file.
Read more about this great plugin in our KB article.