We’ve just launched our new support portal to replace our blog and docs sections of our website. The new support portal provides several benefits to our customers like:
Search – Search is now a core feature of our documentation, providing customers with the ability to easily find the answer to their questions.
Conversations – Customers can engage with contents, ask questions, provide feedback, etc. This wasn’t easy before in the context of existing documentation.
Voting – Customers can thumbs up / down an article to give us feedback on whether they found it helpful or not.
Sharing to social networks – Customers can now easily share our blogs and articles to their preferred social networks including Facebook, Twitter, LinkedIn and Google+.
Support portal integration in in-app support – Our in-app support widget, which is now visible in the “Manage” section of your MantisHub, starts off with providing answers from our documentation which may answer the user’s questions right there. If that is not the case, then the questions are sent to our support team that would then respond.
Reducing friction for publishing – With the new portal, we have simplified our process for publishing new content. Hence, with that we should be publishing more content quicker, providing more customers with instant answers.
Let us know your thoughts about both the content and infrastructure. We are always looking for ways to simplify our offering and get customers productive and focused on their projects.